To aid in helping our customers with Frequently Asked Questions we have added this page to help answer common inquiries. We here at Spider Sights, hope to provide a sense of comfort that you may not find elsewhere. We hope this page will help you, before you would need to make a time consuming call to us. Please take the time to read the information here as we feel that it may be helpful in answering your questions.
Question: Do you offer any other services than what is listed?.
Answer: Yes we do. Among some of our other services we can provide counceling, full color business cards, photography and special graphical work such as logo creation.
Question: Why would
your web site seem to load slowly in my
browser with dialup service.
Answer: Some Internet Service Providers (ISPs)
have poor quality server and/or phone
line service. It is our experience that
changing ISPs may have a profound effect
on page load times. If you are experiencing
slow load times, you may want to consider
trying, if you know someone with a different
service, to try that service and if it
works better, change to that service.
Question: What will my web site cost me?
Answer: Web site design
is far from being a perfect science. It
is more on the lines of artwork which
varies greatly with what you desire to
see on your site. For this reason, pricing
can become complex. When considering a
web site for your business, consider what
you wish to accomplish and what you want
it to look like and then during the initial
consultations we will discuss these things
and this will help to better determine
what your requirements are and what the
estimate of cost would be.
Question: Will Spider Sights protect my logo design
after it is created?
Answer: We do not provide
the protection for your logo design after
it has been created and purchased. If
you want to protect the logo, you must
contact the proper authorities. Once we
create your logo, and you have paid for
it, it is up to you to take precautions.
Spider Sights does not handle this.
Question: What is included in the hosting plan price?
Answer: The hosting plans
only provide you with a place for your
web site to reside on the Internet. Each
plan's price includes the location or
computer servers on the Internet where
your web site is stored, uninterrupted battery and
diesel generator power
sources so that power failures will not
interrupt service, your site's statistical
information which helps fine tune your
site by utilizing the information from
it's visitors, the ability to keep your
domain name information available to the
Internet, and the ability, if needed,
to hold additional domain names pointing
to your web site, which is called "parking".
All of this is included in each hosting
plan, however the reason there are different
plans, as well as pricing, is due to increased
needs you may have. These needs may include
increased storage space, additional features,
or increased data transfer for larger web sites.
Question: After
Spider Sights creates my web site, do
I own it to do with it what I please?
Answer: After payment
in full for the creation of your web site,
you will own the web site and the source
files. Spider Sights however still retains
the right to use artwork created by Spider
Sights as it sees fit or as needed.
Question: How long
will it take for my web site to be seen
and running online?
Answer: Depending on
the complexity of your web site, the time
usually will take between 2 weeks and
3 months. Factors that influence this
time frame are the work load we are experiencing
at the time, how complex and detailed
you want your site, and if the site is
being created over certain non working
days for Spider Sights such as observed
holidays and non business days.
Question: How do I set up my Microsoft Outlook Express
program to send and receive e-mail?
Answer: You need to follow the
following steps to set up your e-mail
account. Please note that this is a guideline
only and that you may click on the links
for an example image. Once you open the
Microsoft Outlook Express program, select
the tools button on the toolbar.
Next, select the accounts link . Choose
the mail tab. Click on the button
labeled Add then choose Mail. In the space
provided you would type a name of your choice to define who is sending the e-mail, then
click the Next button at the bottom.
On the Internet E-mail address page, select
the "I already have an e-mail
address that I'd like to use" selection. In the space provided, you
would type in the e-mail address that
Spidersights has given you. Click the next button at the bottom to go
to the E-mail server names page. Select
the POP3 Server from the drop down
menu. In the space provided for Incoming
mail(POP3), you should type in yourdomain.com (where
yourdomain is your domain name and the
.com would be the extension of your site
such as .com, .net, .org, etc.) and Outgoing
mail(SMTP), you should type in the information
that yourInternet Service Provider (ISP)
has given to you, or you may be able to
use the same information that you just
typed from your incoming mail information.
You should try to use the information
from your Internet Service Provider (ISP)
first since you will have better results.
When you get to the Internet Mail Logon
page, you will type in the account (or email name) and
password information that Spider
Sights has given you. Only select the
Secure Password Authentication if you
know that it is being supported (normally
this is not used). Click the Next button at the bottom of the page and then
select the Finish button. You should
now be set up for sending and receiving
e-mail from your web site. Note that if
you have more than one e-mail address,
you will have to set up a mail account
following the steps above for each e-mail
address mail account. Now when you look
in your mail accounts you will see a new
entry. You can edit the name that shows
for that e-mail account by left-clicking
once with you mouse on the account
name and then clicking on the properties button
on the right hand side. Under the General
tab, you can enter in the first field,
a name that you would
know the email address by. The "include
this account when receiving mail or syncronizing" check box should be checked. You can finish
by clicking on the OK button at
the bottom. Under the mail accounts screen,
you will see a (default) by one of the
e-mail accounts. You can set the preference
for your default e-mail addres (the one
you would use the most) by clicking once
on the e-mail you prefer and then
clicking the Set as Default button
on the right side.